What is the most common complaint of customers transitioning from gas heat to a heat pump?

Customers transitioning from gas heat to a heat pump often report that they experience cold air at high velocities. This is primarily due to the operational differences between gas heating systems and heat pumps. Heat pumps generally deliver air at a lower temperature compared to gas furnaces, and as a result, they can produce air that feels cooler as it exits the vents, particularly in colder climates.

Additionally, heat pumps tend to have higher air velocity when distributing heated air, which can create a chilling sensation for users who are used to the more consistent, warmer airflow provided by gas heating systems. This shift can be quite noticeable and may lead to dissatisfaction as customers acclimate to the different heating method.

Other complaints, such as higher energy bills, odors from the system, or excessive noise, while they can occur, are generally not as widely reported as the discomfort caused by feeling cold air. Therefore, the sensation of cold air at high velocities is notably significant during this transition period.